WHAT PRINTER DO YOU USE?
All our prints are printed on a state-of-the-art wide format Canon imagePROGRAF PRO, top of the range photographic and fine art giclee printer. This printer uses 12 colours to give the best possible colour range and highest quality print possible. It's widely regarded as the best photographic and fine art printer in the world.
WHAT TYPE OF PAPER DO YOU USE?
We use a high-resolution, premium, bright white 250gsm matt paper, this gives a luxurious finish while eliminating glare from lighting. It's also acid free, meaning your prints will last a lifetime, and FSC® certified.
THE SIZE I WANT ISN'T AVAILABLE.
Sorry about that, please get in touch with us and let us know what size you require, we might be able to provide the size you require.
I HAVE MY OWN PHOTO/DESIGN I'D LIKE PRINTED, CAN YOU DO THIS?
This depends on the image/graphic size and quality, if you send it to us and let us know what size you want it in, we'll let you know if this is possible.
HOW WILL MY POSTERS ARRIVE?
If you order only A5 and/or A4, these will come in a black envelope with the print protected between 2 pieces of rigid board. If you order larger sizes, these will come rolled up in a black cardboard postal tube. If you order a mix of A4/A5 and larger sizes, they will all come rolled up in a black cardboard postal tube.
HOW WILL MY PRINT(S) BE SHIPPED?
All orders under are shipped either via Royal Mail 1st Class, or Royal Mail 1st Class Signed For, depending on the order value.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We usually dispatch all orders within 2-3 working days (Mon-Fri). All prints require between 24-48 hours to cure before we can trim, package and post them. Orders are shipped Royal Mail 1st Class, while delivery time is dependent on many factors outwith our control, they're typically delivered in 2-3 working days (Mon-Sat).
I WANT A DESIGN THAT YOU DON'T HAVE.
We work hard to design high quality posters, and our design team are always willing to help. If you have a idea for a poster you would like, just send us a message letting us know the details, and we'll do our best to help you.
CAN YOU PROVIDE DISCOUNTS FOR LARGE ORDERS?
We certainly can, if you contact us and let us know how much you're planning on spending, we can provide you with a custom coupon code.
MY PRINT ARRIVED DAMAGED.
We're very sorry about this, sometimes (very rarely) items can get damaged in the post, which as you can understand is completely out of our control. But don't worry, just get in touch and we'll make sure the situation is fixed at no cost to you.
THE COLOUR LOOKS DIFFERENT TO WHAT WAS ON MY COMPUTER.
Computers use light to generate an image, which give an extremely bright and vibrant colour spectrum. Unfortunately, it's impossible to match this on paper, which has no light, and the paper absorbs some of the ink too. As well as this, there are a lot of different types of screen displays, and an endless possibility of colour settings, so it's impossible to accurately show you how your print will look, we do try our best though. This is the same for any print/poster company.
I'M NOT HAPPY WITH MY PRINT(S).
We think this is highly unlikely, but if we haven't met your expectations, we can't apologise enough. We go to extreme lengths to ensure every print is the highest possible quality, and we use one of the best printers on the market, and the best paper too. Please get in touch with us if you are not satisfied and we'll do everything we can to ensure you are 100% satisfied. Customer service is extremely important to us and we want all our customers to be happy, with not only their prints, but their whole experience in buying form us.
I WANT TO RETURN MY ITEM.
That's no problem at all. We understand there can be many reasons for wanting to return a product, which is why we offer a very generous 60 day return period. Just message us and we'll get you sorted as soon as possible.
WHO PAYS FOR RETURNS?
If the reason you need to return the item is due to a fault of ours, we'll pay for the return postage. If it for another reason (such as a change of mind, don't require the item anymore etc) then you will be responsible for the return postage.
I HAVE RETURNED AN ITEM, HOW LONG WILL IT TAKE TO GET MY REFUND?
Your refund will be processed within 24-48 hours after we receive your returned item(s). The time it takes for you to receive your refund depends on the method of payment and your bank.
CAN YOU PROVIDE A WHOLESALE / DROPSHIPPING / PRINT ON DEMAND (POD) SERVICE?
It's not something we offer as standard, but if you contact us with your needs, we may be able to work something out.
CAN YOU SHIP OUTSIDE OF THE UK?
We're very sorry, but at the moment, we can only ship within the UK. We are looking to expand internationally soon though, so why not sign up to our newsletter and we'll let you know as soon as we do.
I'M AN ARTIST/DESIGNER/PHOTOGRAPHER, CAN YOU SELL MY WORK FOR A COMMISSION?
It's not something we offer as standard, but we're always open to working with talented people. Please contact us if you'd like to discuss working with us.